04Service

Unpaid fees.

We’ll chase the venues, promoters, agencies and private clients who still owe you, starting within one working day.

A drummer at a desk in his home studio going through printed invoices, a drum kit and a wall planner behind him. — Month end in a home studio.

Two routes

The route depends on who owes you.

You decide on every step, and both routes follow the Pre Action Protocol principles that a court would expect to see followed.

Route A

Venues, promoters and agencies

For money owed to you or your band by a business.

We check the booking, the invoice and any messages, confirm the fee is due and add statutory interest and compensation where the late payment rules allow.
A formal demand goes out on our letterhead within one working day, with the amount, how it’s made up and a deadline.
We deal with the replies and offers and tell you what we’d do with each.
If a payment plan makes sense, we put it in a signed agreement so a missed payment doesn’t send you back to the start.
If it comes to a claim, we prepare the papers and walk you through issuing it online yourself.

Chase a business

Route B

Private clients

For money owed by an individual, such as a couple who haven’t paid the balance for their wedding band.

We read the booking terms the client accepted and every reminder you sent, and check the consumer law position first.
Our letter follows the Pre Action Protocol for Debt Claims, with the reply form it requires and thirty days to respond.
The tone stays firm and polite, which keeps reviews and word of mouth on your side.
Where the client can pay over time, we agree a plan they can keep and put it in writing.
If the balance is undisputed and still unpaid, we prepare the small claim papers for you.

Chase a private client

The routes side by side

Where each route goes.

The first two steps and the last are shared. The letter in the middle, and the law behind it, is what changes.

Questions

Common questions.

Who do you chase?

Venues, promoters, agencies and other businesses that owe you for work done, and private clients such as wedding couples who still owe a balance. The letters differ, so each has its own route.

Will you take them to court?

We don’t issue court claims ourselves. If it gets that far, we prepare the papers and walk you through issuing a small claim online.

How are fees charged for chasing?

We take 15% of what we recover, plus VAT. Where the contract or the law allows, the other costs of chasing are claimed from the debtor. It’s agreed in writing before the first letter goes out, and nothing comes out of what’s recovered unless you’ve signed to say it can.

What happens to the money they pay?

If they pay you directly, nothing changes. If payment comes through us, it goes into a separate client account and is passed on within the period in our terms of business, with a statement of every payment.

Get in touch

Send the invoice.

We need the invoice, the booking confirmation and any messages so far. The first letter goes out within a working day of you saying yes.

Speak to our team See our prices

Send us a contract and we’ll look it over

Email us

Pay an invoice quickly and securely online

Pay online

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